Refund policy

Last Updated: June 2026

Thank you for shopping with MAISON KIRA.

We want you to love your purchase. Please review our policy below before placing an order.

Returns

We accept returns within 14 days of delivery on eligible items.

To be eligible for a return, items must be:

  • Unworn and unused

  • In original condition

  • With original packaging (if applicable)

To initiate a return, please contact us within the return window.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale or discounted items

  • Accessories and jewelry

  • Intimates or hygiene-related items

  • Custom bundle orders (if applicable)

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If approved, we will offer a replacement, store credit, or appropriate resolution.

Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

If approved, refunds will be issued to your original payment method or as store credit.

Processing times may vary depending on your payment provider.

Shipping

MAISON KIRA is not responsible for delays caused by shipping carriers, weather conditions, or circumstances outside of our control.

Once an order has shipped, responsibility for delivery rests with the carrier.

Contact

If you have any questions regarding returns or your order, please contact us through our Contact page.

Thank you for supporting MAISON KIRA.

— MAISON KIRA