maison kira
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maison kira
At Maison Kira, we want you to love every purchase. If something isn't quite right, we're here to help.
Return Eligibility
Items may be returned within 14 days of delivery if they are:
- Unworn and unwashed
- In original condition
- Free from stains, odors, or damage
- Returned with original tags attached
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Swimwear without the original hygiene liner
- Final sale items
- Gift cards
- Accessories and intimate items (if applicable)
Exchanges
Need a different size or color? We accept exchanges for eligible items based on availability.
Return Process
- Contact our support team to begin your return.
- Follow the return instructions provided.
- Ship your item back within the return window.
- Once received and inspected, your return or exchange will be processed.
Refunds
Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can make it right.
Need Assistance?
Our team is happy to help with any questions regarding returns, exchanges, or sizing.